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Services Technical Support
4 F! Y4 R( X, s ^3 v/ _公 司:A global PC leading enterprise7 `' o" Y4 A* A" ~+ X; R
工作地点:深圳9 h/ d4 C% s& ~; O6 W, u# X6 t
8 ?; Y; {8 S& B! Z& ?Responsibility
9 \8 @. @ L' O s 1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
3 z1 N b9 K; m9 _0 |8 `; [1 {8 g) i 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.4 y1 y/ n0 z- O- j' w0 S
3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training 9 B* y* u+ o& W0 d
4 Involve some AP service projects, guide region technical skills owner and give technical advice
. t9 r- D& Q5 ` 5 On-site support when in emergency
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Requirement
5 e) V, _6 W3 i# t0 k! q 1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred
, E, I$ Q$ U! x" x: k b 2 Fluent listening/speaking/reading capability in English
# B* N+ [2 ?9 k5 [, S* @ 3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
- s. e8 I0 {7 ]- z- m, t7 @ 4 Be familiar with Windows OS, to know Linux is preferred
+ G# P# k1 E( h, p 5 Basic Network technology, CCNA/CCNP is preferred |
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