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Services Technical Support0 |( K7 R) \# M7 x. J' J; b i
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公 司:NO.264-A global PC leading enterprise: ]$ o4 o# |& o0 N' [& G' y2 c
工作地点:深圳- H: z8 T2 |" k0 G$ _0 ~
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Responsibility
& e3 R/ r* f7 r5 a$ }* b' W 1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
9 c Z: N- N& ^9 E" U 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.9 B+ ~( M B! [+ n" A' G5 q; m
3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
( J6 h9 [) J. g, B" I 4 Involve some AP service projects, guide region technical skills owner and give technical advice & j, w$ b0 |5 j! i3 l2 g9 B, [7 N/ V
5 On-site support when in emergency) n9 @, R# [5 z5 {3 w
7 v3 ]( P* m$ y! N/ h* z# X& u$ xRequirement ' z6 _( O% W: P2 m9 ^- A
1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred
, G% v0 C: a0 l9 |3 u k# d 2 Fluent listening/speaking/reading capability in English & L0 h* V9 Z6 s3 q% e$ h4 _8 M
3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly3 M, X9 Z: q; k# k# K4 G
4 Be familiar with Windows OS, to know Linux is preferred # y0 a( q& g, Q
5 Basic Network technology, CCNA/CCNP is preferred |
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