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Services Technical Support
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: Y k/ }) L& F- C" k4 q' ]公 司:NO.264-A global PC leading enterprise5 r! J* U3 R! n% E l# L
工作地点:深圳9 }( l P, c9 g2 E) a* {
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Responsibility ; a& s4 p* J- g, N
1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary* x" P, K5 p. H
2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.
2 n7 v1 m* v6 h3 H5 l2 Y) R 3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
" m; s" @0 j0 I1 `: u 4 Involve some AP service projects, guide region technical skills owner and give technical advice ( q8 {% j, R* r% X) f6 @' y" P' W
5 On-site support when in emergency
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Requirement ) f8 \6 d2 ^) ?" g3 T
1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred
9 n- P8 \' N* k' J1 p. l) L5 B; c 2 Fluent listening/speaking/reading capability in English ! B4 C& \7 l0 m7 r
3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly/ _* h* d o- K& Y' X5 L
4 Be familiar with Windows OS, to know Linux is preferred 5 E: |" {, k) `! q3 |* O6 D1 E
5 Basic Network technology, CCNA/CCNP is preferred |
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