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發表於 2008-3-17 12:08:27
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1)Technical Consultant(特殊职位)XINMEN* D! a3 i0 V E9 ~& ~. J; T
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Job Responsiblities- Provide day-to-day technical support for Dell Technical and Sales staff. Also provide support and assistance to their resellers when necessary.
& I. B' x. |( L" t0 i Occasional co-ordination, preparation and delivery of technical presentations and product demonstrations (may be off-site)
5 A* p e' H0 b$ e9 H Participate in sales cycle activities including: evaluation planning, coordination and support of customer/prospect evaluation process, preparation of needs analysis and proposal.
' u4 s. f( F8 M# ^& ]& B Provide technical support for sales including product specifications and technical follow-up on products and applications. " j' ^& y5 R: Z
Spend at least 15-20% of time at other call centres within the given territory providing similar levels of support.
' R7 M0 I' @* V) ]! w- F$ F Be able to visit an xx Office at least once per quarter, and also attend specific xx training, meetings or events as needed. + [" s) \( {6 {, G9 g
Participate in trade shows, seminars, and exhibitions directly, with Dell and with their Resellers. . b+ y" g; |) P1 ~3 ^8 @5 U
Ensure product and solution knowledge pertinent to xx sourced products and associated solutions is kept up to date. Attend appropriate Web casts, Training classes and actively work with the Dell AP BDM to maintain knowledge levels.
7 g5 M& O8 T" T r PLiaises with AP Technical coordinator to feedback useful technical information for the field.
% r# l0 U; r. z F* c! ^0 Q; @Work with the Dell Professional Services groups developing and updating Service offerings.
0 r" A! D8 ^9 |/ _% ~Requirement-((Specific Knowledge/Experience/Expertise))
- H, H2 H. o9 D! P, `; f(Essential)
G7 k' Q8 G4 F: E! v1 ZBachelor degree in Computer Science, Electrical Engineering, or similar, or equivalent: J3 z/ C) U% E8 c \+ J: {/ v8 x! V
Work experience in the IT industry, preferably for a US company m3 L5 k8 {% J2 y/ O1 ^! d
Deep technical IT awareness
3 B! {7 `# |+ QMust be outgoing and naturally pro-active in developing relationships and making value-add contact with all appropriate people within Dell.
! r9 G7 J+ r9 n0 eHas to be able to clearly and accurately convey information, knowledge and ideas to all levels of both Sales and Technical people. This includes thorough one-on -one conversations and formal training classes.
: L8 {3 y1 b( t$ V! q) R* sMust be able to work independently away from an xx Office, but be continuously focused on xx goals and objectives.
$ T& a# }" l' u' cMust have a desire to keep up-to-date on product and solution knowledge. Needs to maintain high levels of value add through a motivation to learn.2 V8 r2 ]- V& n# ]/ K& W6 O
Detailed knowledge of Microsoft Operating Systems and Linux.: A. \6 u% v2 m" f! Q
. r) i7 F' S1 K7 A- `1 K(Desirable)
2 n( S: E' F: o* E( J. g6 EExisting knowledge of Dell's business and has existing relationships in a given call centre. Could be from another partner/supplier to Dell.
- t5 L) P6 E/ a0 J: UStorage solutions knowledge (hardware and software) ; u$ ~: T7 G$ B8 I! T
Knowledge of the competitors in the Storage industry$ A6 _. C5 V$ r1 @' j; Z. g
Detailed knowledge of HP/UX, Solaris, AIX, and applications such as MicroSoft (Exchange, SQL etc), Oracle and data management applications (Symantec, Commvault etc)
2 T! r; S8 v! Y1 v(Particular competencies and ehavioural skills))! a; c2 d3 ~+ t8 G. {3 O3 K
(Essential)& p9 S- K G T! V5 |
Ability to influence
" E& e0 L+ a- Q ~) I Fluent in English and Mandarin, both written and verbal. b! B6 E& t) k3 u6 Y! u( r
Be based locally to a given Dell call centre& q$ s5 O8 P6 D2 q+ a; j' x" k
Proactive approach to work
6 g7 P. S, O+ V+ j6 m @ Excellent communication and presentation skills
6 |# F, W" I6 p. uProfessional image and etiquette9 D3 ~1 e: t- G* d: _0 b m- N
Ability to work individually and as part of a distributed team
: E% {1 C# G* K! u' V" y Ability to handle conflict constructively2 }. @- o1 N) ^2 l: J N
Customer focus4 P# z. d, G- i
Self motivated4 h* N. ^- {; d. D* M$ W/ F
Ability to travel
& ], c( b: I! ~- g1 Z% E(Desirable)1 v) _4 M0 z/ _ P- {
Ability to speak other Asian languages |
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