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Key Responsibilities - q- y) h/ V& l# F& l5 L1 N* J% {
· Monitor customer quality performance, analysis of customer returns and maintain customer documentation database
F' h' w. g9 \1 H6 a0 a% ]3 q· Flexibility, willing and able to travel to the customer’s site to assist in product quality problem solving and communications, locally within China, but also in adjacent markets of Japan and Korea.3 k9 R5 w2 r6 E* ^% y0 l7 {
· Lead and organise customer meetings, and audits.
& {$ g+ h1 N9 Q: }' m· Manage and complete customer queries and questionnaires as required to ensure timely response. , t. G: C- b$ h6 I. ?1 x
· Work closely with Sales and Field Applications Engineering to establish processes and reporting to measure responsiveness to customer requirements.
! C8 i& m( J" k8 A: \0 b· Benchmark XXs performance with Key customers versus our competitors.
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; }0 C7 W+ F: |0 P7 v1 d: s6 N+ L+ iQualifications (including experience, education and skills required): ' }7 ]3 D! \8 m. \) O
· Electrical Engineering Degree or equivalent level of experience and/or training. 5 years prior experience in a high-tech company. Excellent human relations skills.
3 V$ [2 [/ Y" K' Q. w" \· Excellent communication skills. - g& D- O4 i% t0 H3 s; J9 \* M W
· Proactive and can demonstrate a track record of working on own initiative
8 o5 i/ Y$ y; \: ` [· A good listener, experience with the concept of capturing the Voice of the customer in New Product design releases
- |- Y/ E. w, [3 U, `& s# B3 K· Familiarity with RF devices is a bonus 0 L' C6 H6 W" M% P3 [/ |4 p4 y
· Must have at least five years of working experience with broad exposure to IC wafer fab, assembly and test processes. Understanding how semiconductors work, how they are tested and how they fail is required.
, T* n8 T7 h6 x) A· Must have project management skills and a track record of successfully leading cross functional teams in 8D and/or quality improvement projects. `+ D" a- c2 j7 p0 ^( g/ A
· Must have a solid understanding of quality system requirements and quality tools such as 8D, Cause & Effect Diagram (fishbone), control plans, SPC, FMEA and demonstrated analytical skills to use the data driven approach to solve customer quality issues |
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