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Services Technical Support
# r3 C6 j0 J9 z8 f/ Q9 t6 R- k8 @7 `公 司:A global PC leading enterprise
2 c0 \8 w5 Q- n' f& G* P3 N0 G: C工作地点:深圳
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Responsibility " y2 W4 y" m/ }6 M- D0 s
1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary9 V) G1 u2 C$ _. R- {+ `! v+ z
2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.5 X0 I" H- Y7 I2 ~
3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
( i6 t/ M) E3 l0 i+ l0 C3 { 4 Involve some AP service projects, guide region technical skills owner and give technical advice
0 H6 g% H3 n: [& z 5 On-site support when in emergency
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Requirement
. j" ]4 [4 }+ S) U5 r# y' I* d 1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred 5 X! E, I1 p# E& r1 Q7 X
2 Fluent listening/speaking/reading capability in English
, x) ?" E+ B/ H: a2 w5 d T( }( i ` 3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
6 N- M5 g- G# s& B* K 4 Be familiar with Windows OS, to know Linux is preferred
& R6 l5 z8 B* z4 M 5 Basic Network technology, CCNA/CCNP is preferred |
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