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Services Technical Support
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公 司:NO.264-A global PC leading enterprise
/ U2 ^4 H% h) ^0 K- ~工作地点:深圳9 d! m @, O3 S( y8 _# x# W
* x K" O$ a* W Y+ E9 V: ^Responsibility 0 z% ?' b* Y; ]) v5 S- X- o
1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
' e8 A! m& h0 C3 l O 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.
* o7 D, D+ t% K 3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
& H; e2 F, j) j! ]' O 4 Involve some AP service projects, guide region technical skills owner and give technical advice
0 ~' `0 f8 [4 O7 z) v 5 On-site support when in emergency
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0 I( h# H+ o8 f' z' b' v4 URequirement & b5 s# e$ e2 \9 K) ?. L4 M! v
1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred
2 f0 ] |9 H: [3 x! h8 z9 ` 2 Fluent listening/speaking/reading capability in English
% Z4 _8 J/ K; n( H" {0 w" G 3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly" ~7 x$ H" W$ N: L4 |. e
4 Be familiar with Windows OS, to know Linux is preferred 1 ^. s+ P+ p' E1 e, l7 |
5 Basic Network technology, CCNA/CCNP is preferred |
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