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FAE Manager
4 B! V. i, C% a0 k1 n0 P: p1 U公 司：Worlding leading MEMS Gyro company( Z: u- y7 p8 o
工作地点：上海9 [1 z( R3 p* ~ V6 S
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Job Description 6 x% ~& n6 K8 s t8 g1 O. f
This position be responsible for providing best-in-class pre- and post-sales coordination and support to tier-one customers and the international sales and field apps engineering teams to ensure total customer satisfaction.$ J8 P: b" g B7 J. i& r j
$ |& H* \; m6 [, jResponsibility:
5 E) U2 p, O v! E· Coordinate with sales and FAE teams to communicate directly with customers to manage expectations and ensure commitments
5 l4 B9 D# T" \* P9 }· Work with engineering and product marketing to clarify roadmap and define deliverables to support the customer and sales teams.
7 c% V$ S- G0 p u# ~9 R) R& ~! \· Work closely with technical teams to resolve technical issues.
- _" D* x5 j) d! i, r: o$ [$ `/ Y· Work with operations to define customer specific supply chain communication and solutions ! S5 N' J& ?9 U- ]: V$ M) {
· Assist support in defining priority of open customer cases
, C/ n; `9 `% v. T8 [+ x) }0 M· Work to assign necessary and appropriate resources to deliver on customer projects % b0 T. H4 ]3 {: U* J8 K2 m. _7 \
· Translate customer requirements into specific tasks for all functional areas and proactively capture, track and drive all issues to closure
8 n* l' T& {- l$ b1 V5 @6 [5 R8 f· Communicate issue status to customer and all relevant internal teams. Regularly communicate customer status and key issues to management.: F* v# ~7 b$ Y* w- Z2 |
· Correctly represent the urgency of issues and escalate issues appropriately
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Desired Skills & Experience 0 @0 J% w4 _4 n+ J
· Minimum B.S. (M.S. preferred) in electrical engineering or other related engineering field is required or equivalent work background and experience
# M$ N$ `0 Q h# A4 ?8 t0 U. Z· 5+ years proven history of System Products (software and hardware) related to Consumer Devices
% R% ?+ W# h7 c) o· Familiarity with analog and mixed signal devices 1 | o) k4 _" P/ S# x0 E
· 7+ years'' experience as a Field Application Engineer for a semiconductor company. |
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發表於 2013-11-29 13:35:49
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